RETURN POLICY
If for any reason you are dissatisfied with your merchandise you may return it
for a full refund or request a replacement (when available) within the first 30 days. On our diamonds
and other precious stones the 30-day return policy may not apply. If the return policy is different on
an item it will be stated in the description of the item. Please always read the full description of the
item. No refunds on custom ordered items. Original Shipping charges are nonrefundable. Include your
name, address, phone number and order number with your return. In addition, if the person it was
shipped to is different than the person who purchased the item please also include the purchasers name.
Returns should be sent via United States Postal Service with delivery confirmation and insured for
proper value.
DO NOT RETURN JEWELRY OVER $500.00 VIA UPS Or FED-X.
They only insure up to $500.00
when value is declared. Please note, if merchandise is lost in shipment it will be the responsibility
of the shipper to file and collect on any claims. We are not responsible for lost or damaged
merchandise on returns. Please keep your tracking number for proof of the return. All products must
be returned in their original inner packaging and in good condition.
When your return is received it will be inspected for damage. It will be the discretion of
ejewelrygifts.com as to whether or not the return will be accepted. You will be notified if the return
is not accepted for any reason. Otherwise, your account will be credited immediately when the inspection
is complete. Returns on merchandise with a value of less than $150.00 will be given an in store credit
after 30 days and up to 45 days. No refunds on merchandise with a value of under $150.00 after 45 days.
All merchandise over the value of $150.00 will not be accepted after 30 days. A restocking fee of 25%
will be applied on all returns for customers with a pattern of large purchases (over $250.00) and./or
multiple returns . Shipping is also non-refundable in these situations.
Merchandise should be returned to:
RETURNS
ejewelrygifts.com Inc.
848 West Bartlett Road, Suite 1
Bartlett, Illinois 60103
DAMAGED OR DEFECTIVE MERCHANDISE
If you receive an item that is damaged or defective please email or
call our Customer Service department immediately. customerservice@ejewelrygifts.com
Please do not call the order line. They do not handle returns. We prefer emails on all returns
for the quickest response time. Holiday time can be very busy and therefore we recommend always
using email at these busy times for returns and other inquiries.
You must contact us before returning the item, so that we may assist you with the return shipping
fees. If you do not contact us, you are responsible for all return shipping charges. Please have
your order number ready when calling
Customer Service. 866-282-6628
TO PLACE A PHONE ORDER CALL Toll Free 1-877-514-GIFT (4438)
ejewelrygifts.com Inc
848 West Bartlett Road, Suite 1
Bartlett, Illinois 60103
630-231-3700-Customer Service
866-282-6628-Toll Free
